Except for any products designated as final sale or non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within sixty (60) days of shipment with valid proof of purchase and provided such products are returned in the original packaging, uninstalled, and in resaleable condition. To return products, you must call FleetPride Customer Service or email at customerservice@fleetpride.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. Alternatively, both online and in-store purchases and cores may be returned to your local store.
Cores may be returned to any store within sixty (60) days of shipment. Core returns must be “like for like” (i.e., cores of equal value), and credits for returned cores will be issued to the original purchaser. All fluids must be drained from cores before packaging for return. All cores must be returned in the original box or otherwise in a quality box or container and placed on a pallet. We reserve the right to evaluate returned cores and will apply deductions for damaged cores, missing core pieces, failure to completely drain cores of fluids, and/or wrong core returns. Cores that are returned in an unusable condition will not be accepted or processed for credit.
You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment. If, in our sole discretion, we accept the return of a product that is not in its original packaging, unused, in good condition, and otherwise eligible for return under these Terms, such return may be subject to a 15% restocking fee.
Your refund will be credited back to the same payment method used to make the original purchase. Processing time may be up to thirty (30) days for refunds and up to forty-five (45) days for core credits.
For defective returns, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our Website.
Many of the items we sell come with a manufacturer's warranty. Warranty terms will vary between manufacturers and parts, and any warranty claim, including any labor costs, is subject to the relevant manufacturer’s warranty, as in effect at the time of purchase, and approval. In most cases, and subject to manufacturer approval of the claim, FleetPride will replace or issue a refund for, or facilitate the repair of, a new part that fails during the applicable warranty period due to a defect in materials or workmanship under normal use and service after proper installation. The manufacturer’s determination and approval as to the warrantability of a claim often requires that the part first be sent to the manufacturer for physical examination. This warranty does not apply to damage or loss caused by abuse, misuse, neglect, accident, improper installation, storage, or handling, overloading, or use contrary to manufacturer instructions. To obtain warranty service for defective products, please follow the instructions in the manufacturer’s warranty included with the product or as detailed in the product’s description on our Website. The availability of products or services in our stores or through our Website does not indicate an affiliation with or endorsement of any product, third party service or manufacturer.
Service performed by a FleetPride service center is warranted against defects in materials or workmanship for ninety (90) days from the date of first repair. This warranty is conditioned on the vehicle being subjected only to normal use and maintenance and will not apply if the vehicle has been damaged by abnormal use, misuse, neglect, accident, alteration, or tampering. You must pay for any non-warranty service performed at the same time as the warranty service. Warranty repair costs shall in no case exceed the costs of the original related repair or service. Unless otherwise authorized in writing, FleetPride will not pay outside labor for any warranty repair.
EXCEPT AS PROVIDED IN THIS SECTION 5, WE MAKE NO WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.
For any questions or concerns, please reach out to us at customerservice@fleetpride.com or chat with us.